The internet www.noagent.lu is a real estate web site (hereinafter referred to as the Site), which is edited and operated by the company PARUS S.A, having its head office at 91 route de Burange L-3429 Dudelange, registered in the Luxembourg Trade and Companies Register under number B207496 under the commercial name NoAgent.lu and/or NoAgent.
NoAgent provides services via the Site (paid and unpaid)
(altogether hereinafter referred to as "Services")
Services are delivered in accordance with these GTU and GTSD.
The opening of an account and/or partial or total use of any service entails the full acceptance of these GTU and GTSD.
Acceptance of general conditions implies also full acceptance of the GTU and GTSD.
These GTU are intended to define the terms and conditions under which NoAgent provides to the user via the site a service
of the deposit of real estate ads in relation to proposals of sale or purchase of real estate properties, of demands of renting or proposals of letting of real estate properties (hereinafter referred to as the "Ads" or "Ad") for publication on the Site,
to order and purchase service delivery from NoAgent (carried out if appropriate by third partners) (the «Partners»).
These Terms are applicable to all users of the Site.
All new functionalities or tools which have been added to the current Site shall be subject to the General Conditions.
Article 1 - Agreement to these GTU
The Services are offered and made available to the user subject to the unconditional agreement to these GTU. The Services are exclusively aimed at those who can legally form binding contracts in accordance with the law of Luxembourg and are strictly reserved for persons who have reached legal age of majority. NoAgent reserves the right to modify these GTU in full or in part at any time. These changes mean that the User must refer regularly to this section to check the current GTU which are made available and updated at www.noagent.lu The user shall accept this last version each time he connects to the Service. Should the user fail to be respect these GTU, NoAgent reserves the right to withdraw the access to the Services without giving rise to right of recourse and without prior notice.
The Services are exclusively offered to the advertisers owning the advertised property. NoAgent reserves the right to suspend any account which is actually operated by a real estate professional as part of his marketing activities.
In case of failure to comply with these GTU, NoAgent reserves the right to suspend temporarily or finally all Ads or all accounts without giving rise to right of recourse and without prior notice.
NoAgent reserves the right to take legal action against any person who, having accepted these GTU, does not comply according to them, particularly against real estate professionals using the Services as part of their business development and marketing activities. Users will have the means to report being approached in this regard.
Article 2 - Access to Services – Availability of the Site
The Site can be accessed 24 hours a day, 7 days a week, except in case of force majeure, technical failure, or any event arising from any reason or cause beyond reasonable control of noagent.lu and for which the service provider cannot be held responsible. The Site may be unavailable in case of maintenance or material replacement required for the adequate functioning. The user may not use the Services for any illegal or unauthorized purposes, in virtue of the law of Luxembourg, as described in article 4 to these Terms.
NoAgent shall use all available means to ensure the availability of the services and provide the access to the same. Nevertheless, because of the nature of the Internet this cannot be guaranteed in an absolute manner. Also, the access to the Services eventually may be disrupted or limited, in order to perform repairs, maintenance or update with a new functionality or new service. NoAgent shall seek to limit the frequency and the duration of such disruptions or limitations in as much as possible.
Article 3 – Role of NoAgent and Responsibility
NoAgent's responsibility is limited to the proper functioning of the Site and the provision of Services, except in case of an event of force majeure, unforeseeable circumstances or any other matter beyond NoAgent's control or will.
Such event would be any impediment, limitation or disruption of Services due to accidents, explosions, earthquakes, broadband fluctuations, faults attributable to the service providers, network transmission errors, collapse of installations, fraudulent or illegal use of passwords, codes or references provided to the user, hacking, breach of safety attributable to the Site provider or developer, floods, electricity breakdown, wars, strikes, seizures or court injonctions from court or public authorities.
In such circumstances, NoAgent shall be relieved of its contractual obligations for the duration of the impediment, limitation or events.
NoAgent shall in no case be held responsible for the achievement or the good result of any property transaction, as a consequence of the linking to the Site.
NoAgent shall also propose a paying tool for the automatic creation of template forms allowing the transactions between parties (e.g. sale agreement) (the «Documents»).
NoAgent shall not be held responsible for any damages, direct or indirect, of any kind to the user, particularly, of a financial or commercial nature, or loss of data resulting from the use of the Documents, even if NoAgent has been informed on such loss or damages.
NoAgent cannot guarantee that the editorially created material for the Services by a Partner meets the user's expectations, due to the user's lack of full cooperation with the editing Partner (particularly as regards the information required for the drafting of legal documents).
Article 4 – Deposit of Ads>
4.1 No ads may be posted that:
4.2 No ads may be posted whose content is:
4.3 Mandatory content of the ad:
Any ad regarding the sale or renting of a property shall mention the category of the energy performance analysis (if such an analysis is available).
In any case, the ad shall state the fields marked as mandatory in drafting the ad on the site.
However, it is highly recommended to fill all the fields provided.
NoAgent reserves the right to delete any other content which is published manifestly unlawfully on the Site.
For this purpose, the users may notify NoAgent on any content they consider illegal by submitting an e-mail to the following address firstname.lastname@example.org
Article 6 -INTELLECTUAL PROPERTY, COPYRIGHT AND PROTECTION OF DATABASES
Any content published or made available through the Site, such as texts, graphics, trademarks, logos, buttons, images, is and remains the property of NoAgent and is protected under the law of Luxembourg and under the intellectual property and protection of database rights.
Copying, extracting, circulating and or re-using the Site or Services as a whole or in part, without NoAgent's express authorization in writing is strictly forbidden.
If the user chooses to post own photographs in order to describe a property for the purpose of an ad, the user confers to NoAgent the rights of reproduction and representation without any costs of such photographs on the Site, during the period of the user's subscription.
Article 7 - USER ACCOUNT
With regards to the use of any NoAgent Service, the user shall be responsible for maintaining the confidentiality of its account and all passwords related to its account, as well as of the restricted access rights to its computer and other equipment, and subject to the applicable law, the user agrees to be responsible for any activity undertaken after accessing the site. The user shall take all measures to ensure that its password is maintained confidential and secure. The user is responsible that the information he provides to NoAgent or its Partners is true and complete, and he shall inform NoAgent on any changes to such information.
NoAgent reserves the right to refuse the access, close an account, withdraw or edit any content, if the user breaches the applicable laws, these GTU or any contractual obligations or charters deriving from NoAgent.
Article 8 - COMMENTS, REVIEWS, COMMUNICATIONS AND OTHER CONTENT
The user shall not provide a false e-mail address, usurp the identity of another person or entity, neither lie on the origin of a credit card or of any content. NoAgent reserves the right to cancel any account in case of violation of such provisions.
The user declares and guarantees that he is the owner of the content he publishes; and that at the date of transmission of the content or material, such content or material is true, and does not prejudice any natural person or legal entity.
Article 9 - APPLICABLE LAW
The operation of this Site is subject to the regulations in force and to the Luxembourg law.
Luxembourg courts of the Grand Duchy of Luxembourg shall have exclusive jurisdiction to settle any dispute arising and any request which may arise relating to these GTU.
Article 10 - SURVIVAL OF THE CTU
If any part of these GTU, for any reason is found to be unlawful, void or invalid, it shall be considered as not pertaining to the GTU, and it shall not affect the validity or enforceability of the remaining conditions.
Last updated on 06/01/2017
NoAgent provides Services in accordance with these General Terms of Service Delivery (GTSD).
These GTSD apply to any Service provided by NoAgent and complement the specific terms and conditions applicable to each of the Services, as set out in the offer of each Service.
They shall apply in their entirety to any contract between NoAgent and users of the Services (hereinafter referred to collectively as the "Customers" or individually as the "Customer"), whether established at the Grand Duchy of Luxembourg or abroad.
The Customer is informed that certain Services are provided by NoAgent's Partners.
The Customer acknowledges that additional conditions specific to the Partners may apply while using any of the Services provided by the Partners.
Article 1 – SCOPE OF SERVICES
In case the publishing by the Customer on the Site consists solely of the search for real estate to be bought or rented (hereinafter referred to as the "Search Advertisements") is free of charge, within the limit of five published Search Advertisements published on the Site by this Customer. Thus, any publishing on the Site of Search Advertisements by the Customer will be paid as soon as at least five Search Advertisements will have been published on the Site by the Customer. The price for the publishing of these paid Search Advertisements by the Customer will be indicated on the Site before publishing of these Search Advertisements.
The Customer also has the possibility to order one or several Paid Services, described hereafter, listed at the time of insertion of his Advertisement(s), that is before the publishing of this or these on the Site, or after the publishing of this or these.
To proceed with the order of one or more Paid Services, the Customer is required to confirm all the Services which he has selected on the Site in accordance with the indications on the Site.
The ordered Paid Services will be provided to the Customer only after payment of the full amount of these and after reception of the payment by NoAgent.
NoAgent will send a confirmation e-mail to the Customer, to the e-mail address which the Customer used to create the account on the Site, after the effective payment of the order.
If the ordered Paid Service involves an intervention of a Partner, NoAgent shall immediately contact this Partner, who shall contact the Customer within 3 working days (Saturday not considered as working day) after NoAgent sends the confirmation e-mail stated above, with the purpose of taking any steps necessary to provide the concerned Service.
Activation of the purchased Services may be done immediately or later (the Services to be activated later being held outstanding in the section « Pending Services » in « My account »).
It is specified that each ordered Paid Service will be provided only for one Advertisement.
Paid Services offered by NoAgent are the following:
Once all information entered in the Advertisement, the Customer will have the choice to preview the Advertisement, to publish it or to keep it as a draft. If the Customer chooses to publish his Advertisement, the List of Services opens automatically. Insertion of the Advertisement is proposed to the Customer for different periods of time in the mode « multiple choice » with prices corresponding to the suggested periods of time.
NoAgent proposes to each Customer who has inserted one or more Advertisements to post these at top of all Advertisements which do not benefit from this Service.
Such placement at top of the list will only become effective after the Customer pays for this Service.
The duration of placement at top of the list will last as long as no other Customer has ordered the same Service with exactly the same criteria. The placement at top of the list will be instantaneous once the order is paid.
NoAgent proposes to each Customer who has inserted one or more Advertisements related to selling or renting of one or more real estate properties to identify these properties by a color pin on the geographical map, which is displayed on the Site and also to use a color frame around his advertisement.
Such highlighting of Advertisements will only become effective after the Customer pays for this Service.
The duration of highlighting will last for 24 hours, taking effect on the date and time chosen by the Customer while ordering this Service.
NoAgent offers to any person who has published one or more Advertisements on the Site to benefit from (i) online templates of the legal acts listed below, which he will fill in himself, according to his own information and without further involvement of NoAgent, or (ii) assistance of a lawyer, a Partner of NoAgent, in the customized drafting of one or more of the legal acts listed below.
The templates of legal acts / legal acts concerned by this Service are the following:
The online contract templates described above and made available to Customers by NoAgent are standard acts that are used for simple renting and sales transactions, applicable to usual and standard situations.
The proposed contract templates may contain one or two suspensive clauses for use in the business, for example banking agreement and/or a deferred key handover date.
For more complex transactions or specific property types, NoAgent strongly advises to use lawyer's assistance, particularly through the NoAgent's Service, which consists of obtaining customized legal documents created by lawyer (see b).
The Customer will then have access to the templates of legal documents through the list of Services. After payment for the appropriate template, the Customer will then be required to fill in the requested information a scrolling list of fields. Once each entry has been validated by the Customer, a « Word » document containing the information entered by the Customer will be generated by the Site.
The Customer can manage this template in the "Management" section under "Contracts" by activating the "edit" button next to the name of the purchased contract template (e.g. agreement).
Customized legal act
For all legal acts covered by this Service and listed above, the Customer has the possibility to solicit from NoAgent the assistance of a lawyer, NoAgent's Partner, for the purpose of creating a customized legal act.
NoAgent proposes to each Customer who has inserted one or more Advertisements related to selling or renting of one or more properties to involve a NoAgent Partner, a photographer equipped with professional material in order to take photographs of the concerned property. These photographs will then be uploaded by NoAgent in the space provided with the concerned Advertisements on the Site. An e-mail will be sent by NoAgent to the Customer in order to inform him that the service has been provided and the photographs have been made available.
The number of photographs taken by the Partner cannot exceed ten photographs, unless otherwise agreed with NoAgent. In this case a written approval by NoAgent is required.
In addition to taking photographs and publishing them, NoAgent proposes to its Customers adding a descriptive text on their real estate property or properties with the concerned Advertisements in one, two or three languages.
This text will describe:
the concerned real estate property while highlighting its specific characteristics without necessarily hiding its deprivations ; and
briefly the location of the concerned building(s), indicating the points of interest in its or their proximity.
NoAgent proposes to each Customer who has inserted one or more Advertisements related to selling or renting of one or more properties to involve a Partner who will take care of the people who desire a viewing of the real estate property or properties.
The number of viewings included in this Service is 5 or 10, according to the choice of the Customer. It is also specified that the Customer who has already ordered 5 or 10 visits that have been duly paid for by the Customer and performed by the Partner, will have the possibility to order further individual visits.
The Customer acknowledges and expressly agrees that the order for Viewing packs, whatever the agreed number of viewings is, is final. NoAgent will not refund nor entirely or partially, Viewing packs ordered by the Customer, even if all the viewings included in this pack have not been performed for whatever reason, mainly but not solely because of sale or lease of the concerned real estate property or properties before the total number of ordered viewings have been performed.
NoAgent proposes to each Customer who has inserted one or more Advertisements related to selling or renting of one or more properties to involve a Partner who will calculate an estimate of these properties.
This evaluation consists of :
The price of this service only applies to buildings similar to the "single family / apartment / studio / duplex / penthouse" type.
For any other type of property, it is recommended the Customer approaches NoAgent (email@example.com ), who will assist him with the choice of the suitable Service. In this case, it is advisable to enter the Advertisement and to save it as a draft until the issue of the price offer is settled.
NoAgent proposes to each Customer who has inserted one or more Advertisements related to selling or renting of one or more properties to involve a Partner who will make the calculation for the concerned building and who will issue the Energy Performance Certificate, as provided for by the grand-ducal reglementation of 30 November 2007 on the energy performance of residential buildings..
This service contains the following:.
The price of the Service is based on the delivery of a complete file to the Partner. This file must include the following :
The service concerns only existing buildings with existing installations.
In case that no data concerning the building is provided to the Partner, in particular the construction plans, additional 200 EURO incl. VAT will be due and payable before providing of the Service continues.
For any other type of property, it is recommended the Customer approaches NoAgent (firstname.lastname@example.org ), who will assist him with the choice of the suitable Service. In this case, it is advisable to enter the Advertisement and to save it as a draft until the issue of the price offer is settled.
NoAgent proposes to each Customer who has inserted one or more Advertisements related to selling or renting of one or more properties to order one or more panel stickers, which can either be flat panels or V-panels (folded panels).
This panel is printed with the image of NoAgent mentioning the website. A free space is provided in the middle to allow the Customer to enter the reference corresponding to the Advertisement using a permanent marker. A tool is made available to visitors of the Site allowing direct access to the specific advertisement of the Customer mentioned on the panel.
NoAgent proposes to each Customer who has inserted one or more Advertisements related to selling or renting of one or more properties to involve a Partner who will establish an entry or exit inventory after renting a studio, an apartment or other residential buildings.
This entry or exit inventory report will be drawn up in French in handwriting or on a pre-printed document. This entry or exit inventory report will be signed, on the spot, by the parties and subsequently transmitted to NoAgent. A PDF of this document and a PDF of the photos that complement the inventory will be sent by e-mail to NoAgent, who will upload the information to the Customer's account.
The Partner provides a single trip by inventory. If one or both of the concerned parties are not present and a new site visit has to be arranged, the Customer will bear additional costs which will be communicated to him by NoAgent after consultation with the Partner.
For housings in a multi-residential building, a summary inventory will be drawn up from the entrance hall and the staircase to the level where the housing is located.
NoAgent proposes to each Customer who has inserted one or more Advertisements related to selling or renting of one or more properties to involve a Partner who will control the heating installations, whereas such inspection is a legal obligation.
Article 2 – PRICE OF SERVICES
All prices for the Services are inclusive of VAT unless otherwise specified.
The applied rates are those in effect on the day of purchase of the advertisement and/or of the Service(s).
The price list is included directly on the Site and is accessible before any order. It is displayed at the bottom of the homepage, as well as at the end of the process of entering the Advertisement(s).
However, it is expressly acknowledged by the Customer that the price displayed on this price list for the provision of the creation of customized legal act(s) by a Partner lawyer applies only to legal act(s) of average complexity level. This tariff covers only legal acts :
related to real estate transactions whose value is less than or equal to 1.5 million euros (one million five hundred thousand euros) ;
having a number of suspensive clauses less than or equal to five ;
which concern only standard residential properties (which are excluded from the application of the rate shown on the tariff grid of the Site including atypical properties (barges and other boats or ships, industrial buildings, buildings with no or unsure classification or protection…), properties for commercial or business use, properties affected by any easement, complex joint ownership ...).
For all these transactions excluded from the application of the tariff displayed in the tariff grid on the Site, an offer will be addressed to the Customer by the lawyer, NoAgent's Partner, taking into account the specificities.
In case of doubt as to the application of the tariff displayed in the tariff grid to the proposed real estate operation, it is recommended that the Customer approaches NoAgent (email@example.com ), who will assist him with the choice of the suitable Service. In this case, it is advisable to enter the Advertisement and to save it as a draft until the issue of the price offer is settled.
NoAgent reserves the right to modify the prices of any Service, as shown on the price list at any time.
Article 3 – TERMS OF PAYMENT AND INVOICING
Payment for Advertisements and Paid Services is payable upon subscription of the Services and is not refundable, which the Customer acknowledges and with which he agrees.
Payment for Advertisements and Paid Services is made by credit card from the Site and will result in an invoice in a PDF format, which the Customer will be able to download from his personal account (section My account). He will find the history of his detailed orders at any time.
Article 4 –RIGHT OF WITHDRAWAL
After paying for the ordered Service(s) and after receiving an email from NoAgent to the email address that the Customer has registered on the account he has created on the Site, the Customer will benefit from a withdrawal right on the ordered Service(s), without stating any reasons, within 14 days after the reception of the confirmation e-mail mentioned above.
Either way, and in accordance with the article L. 222-9 (7) a) and m) of the Consumer Code, the Customer expressly acknowledges and agrees that he definitely loses his right of withdrawal as provided by NoAgent and/or his Partner(s) for the Service(s) ordered by the Customer.
To exercise his right of withdrawal, the Customer must inform NoAgent (by e-mail at :firstname.lastname@example.org , or by post to the following name and address : PARUS S.A., 91, route de Burange, L-3429 DUDELANGE) about his decision to withdraw, before the expiration date of the aforementioned period of withdrawal, by means of a declaration without ambiguity.
The Customer also has the option to use the withdrawal form template attached to these GTSD, without this being obligatory.
In the event of a valid withdrawal, NoAgent shall reimburse the Customer for all payments received without undue delay and in any case no later than 14 days from the day NoAgent was informed of the Customer's decision to withdraw from the concerned Services. NoAgent will proceed to the refund using the same means of payment as the Customer used for the initial payment, unless another means of payment is expressly agreed between the Customer and NoAgent. In any case, this reimbursement will not incur any costs for the Customer.
Article 5 – SUSPENSION - TERMINATION
In the event of breach of these GTSD, NoAgent reserves the right to suspend temporarily or permanently an Advertisement and/or an account.
NoAgent may terminate the registration of the user of the Site or the Customer without prior notice in cases of obvious abuse of it, especially in case of violation of these GTSD.
Deleting Customer 's account on the Site will remove any Advertisements which have been published by the Customer on the Site.
In this context, all Services, paid and/or free of charge, ordered by the Customer whose account has been deleted, whether or not these services have been or are being provided, are terminated. The Customer acknowledges and accepts that in the event that his account has been deleted, he will not be entitled to any refund or indemnity, even for Paid Services ordered and paid for by the Customer, but not entirely provided by NoAgent and/or its Partners.
Article 6 - LIABILITY - WARRANTIES
NoAgent's liability is limited to ensuring the proper functioning of the Site and the provision of its Services. The purpose of the Site is solely to enable individuals interested in sale, purchase, lease or rental of real estate properties to meet, with the objective to conclude transactions regarding these properties.
Services provided either directly by NoAgent or by its Partners are tools which are made available to the individuals interested in the aforementioned transactions in order to facilitate their conclusions.
NoAgent is committed to provide all usual care in the profession for the implementation of the Services offered to the users of the Site and to the Customers.
However, NoAgent cannot be held liable for any delay or breach of its contractual obligations if the delay or failure is due to a cause beyond NoAgent's control : unforeseen circumstances or force majeure.
This would include, but is not limited to, any impediments, limitations or disruptions to the Services due to incidents, explosions, earthquakes, bandwidth fluctuations, failures due to access providers, network failures, collapse of installations, fraudulent or illegal use of passwords, codes or references provided to the user, computer hacking, a security defect attributable to the host of the Site or the developer, floods, blackouts, wars, strikes, embargoes, legal injunctions, governmental injunctions or injunctions by other public authorities.
In such circumstances, NoAgent is excused from performing its obligations within the limits of this impediment, limitation of this or these events and is not in any way be held responsible for any damage suffered by user of the Site, Customer or third party.
It is also recalled that NoAgent and its Partners are third parties in contracts concluded between the Customers or Site users respectively to contracts concluded by a Customer or a user of the Site with one or more third parties. In no event shall NoAgent and its Partners be liable in any way for the performance or non-performance of these contracts.
Furthermore, the Customer expressly acknowledges and agrees that if he orders a Service requiring the intervention of a Partner and the latter does not contact him within the 3 workings days (Saturday not such being) following the order confirmation e-mail sent by NoAgent to the Customer (after payment by the Customer), the Customer is obliged to contact NoAgent (at email@example.com) without any delay with the purpose of informing NoAgent of the non-observance of the aforementioned period by the concerned Partner. It will then be up to NoAgent to take the necessary steps with the concerned Partner. In no event shall NoAgent be liable for any damages suffered by the Customer or any third party as a result of the Partner's failure to comply with the aforementioned 3 working days time limit if the Customer has not complied with its obligation to inform NoAgent without delay.
It is also expressly agreed that NoAgent is in no way responsible for the information entered by the Customers to fill in the templates of legal acts proposed by NoAgent on the Site. NoAgent shall not be held responsible for the consequences associated with the drafting of any legal act on the basis of the templates proposed on the Site.
It is expressly stated that NoAgent does not guarantee in any way the effectiveness, completeness, accuracy, updating the results of the templates of legal acts made available to Customers on the Site which the Customer fills in himself. NoAgent shall not be held responsible for any error, omission or inaccuracy of the templates originally proposed or after modification by the Customer and any resulting damage to the Customer who has established a document on the Site or for a third party.
The Customer acknowledges in particular that only he bears the responsibility for the selection, the use, the interpretation and the customization of a document established by means of the Service provided on the Site.
The Customer is aware that the Site does not provide legal advice, is not a lawyer company and therefore use of the Site cannot be assimilated or substituted for lawyer's consultation.
Therefore, for any legal question, the Customer is informed that he will have to contact competent legal professionals duly authorized by law to provide legal advice.
Article 7 – COMPLAINTS AND CLAIMS
Any complaint or claim shall be sent by e-mail to the following address : firstname.lastname@example.org or by mail to the following name and address : PARUS S.A., 91, route de Burange, L-3429 DUDELANGE.
Article 8 – SURVIVAL OF THESE GTSD
In the event that any provision of these GTSD is deemed unlawful, void or unenforceable for whatever reason, it would not be considered as part of these GTSD and shall not affect the validity or application of the other provisions.
Article 9 - APPLICABLE RIGHT AND COMPETENT JURIDICTIONS
These GTSD are governed by Luxembourg law.
Luxembourg courts and the Grand Duchy of Luxembourg will have exclusive jurisdiction to settle any dispute and demand arising between the Customer or the user of the Site and PARUS S.A. arising from or in connection with these GTSD (including disputes or non-contractual claims).
Article 10 - MODIFICATION OF SERVICES OR GTSD
NoAgent reserves the right to proceed to any modification of the Site.
NoAgent reserves the right to proceed to any modification of this GTSD at any time and without prior notice.
The version of the GTSD applicable to users of the Site and to the Customer is that in effect at the time of posting the Advertisement(s), or in case of ordering a Service, at the moment of the order of the concerned Service, unless the modification to GTSD is required by an administrative authority, in which case it may be applied retroactively.
PARUS S.A., société anonyme
Headquarters address : 91, route de Burange, L-3429 DUDELANGE
Registry number at the Luxembourg Trade and Companies Register : B207496
Establishment authorization number : 10070709
Intracommunity VAT number : LU28653039
You have the right to withdraw from this contract without stating any reasons within fourteen days.
The withdrawal period expires fourteen days after the date of conclusion of the contract.
To exercise the right of withdrawal, you must notify us of your decision to withdraw from this contract by means of a declaration without ambiguity (for example a letter sent by post, a fax or an e-mail).
You have the option to use our withdrawal form template, without this being obligatory.
In order for the withdrawal period to be respected, it is sufficient that you transmit your communication concerning exercising of the right of withdrawal before the expiry of the withdrawal period.
Effets of withdrawal
In the event of your withdrawal from this contract, we will reimburse you for all payments received from you, including the delivery costs (except for the additional costs arising from the fact that you chose a type of delivery other than the less expensive standard delivery type offered by us) without undue delay and, in any case, no later than fourteen days from the day we are informed of your decision to withdraw from this contract.
We will proceed with the refund using the same means of payment that you used for the initial transaction, unless you specifically agree to a different means of payment; in any case, this reimbursement will not incur any costs for you.
If you have requested to begin the provision of services within the withdrawal period, you will be required to pay us an amount proportional to what was provided to you until you notified us of your withdrawal from this contract, this concerning all the services provided for by the contract.
In all cases, the completed form or the declaration must be sent within 14 days to the following address:
PARUS S.A. RCS B207496
91, route de Burange
L - 3429 DUDELANGE
E-mail address :email@example.com